Genesys Intelligent Automation Deployment Guide

This document describes the necessary steps to deploy Genesys Intelligent Automation.

Intelligent Automation is compatible with both Genesys Pure Engage (Genesys Voice Platform) and Pure Connect products.

Who should use this document?

The intended audience for this document are users responsible for deploying Intelligent Automation and associated components in the customer environment.

Pure Engage and Pure Connect

Effective with this first 9.0 release, Genesys Intelligent Automation is now integrated with PureConnect. Intelligent Automation functions the same regardless of the Solution you are using, be it PureEngage or PureConnect, and there no differences in how you use it in day-to-day operations. The only differences are in the installation, and in the scope of supported features. Both are provided in this Guide, where appropriate, and in parallel.

What is in this document?

This document contains the following topics:

• Hardware and Software Specifications - Provides information on required hardware and software to support the Intelligent Automation installation.
• Pre-Installation Checklist - Lists steps you must complete before installing Intelligent Automation.
• Deployment - Describes how to install Intelligent Automation.
• Configuration - Describes how to configure Intelligent Automation.