Contents
Genesys Intelligent Automation Deployment Guide
This document describes the necessary steps to deploy Genesys Intelligent Automation.
Who should use this document?
The intended audience for this document are users responsible for deploying Intelligent Automation and associated components in the customer environment.
Pure Engage and Pure Connect
Effective with this first 9.0 release, Genesys Intelligent Automation is now integrated with PureConnect. Intelligent Automation functions the same regardless of the Solution you are using, be it GVP (part of PureEngage) or PureConnect, and there is no difference in how you use it in day-to-day operations. Differences in installation are described in parallel with installation instructions for GVP; any differences in the scope of supported features are described in the ***placeholder only; will be replaced with a link when available*** Genesys Intelligent Automation Release Note.
What is in this document?
This document contains the following topics:
- Hardware and Software Specifications - Provides information on required hardware and software to support the Intelligent Automation installation.
- Pre-Installation Checklist - Lists steps you must complete before installing Intelligent Automation.
- Deployment - Describes how to install Intelligent Automation.
- Configuration - Describes how to configure Intelligent Automation.