test2
test1
| header 1
|
header 2
|
header 3
|
| row 1, cell 1
|
row 1, cell 2
|
row 1, cell 3
|
| row 2, cell 1
|
row 2, cell 2
|
row 2, cell 3
|
Troubleshooting
The following Table shows parameter validation errors that you may encounter at the end of installation.
| Installation Error Message
|
Cause
|
[echo] Setting up cluster member configuration for this node
[java] Connecting to database: inf-wolf.us.int.genesyslab.com;oracle:1521;DatabaseName=orcl;user=yevgeny_plt_81 ...
[java] updating node: KoolNode ipAddress: 138.120.xx.xx localhost: localhost
[java] java.sql.SQLException: ORA-01013: user requested cancel of current operation
[java] at oracle.jdbc.driver.Database Error.throwSqlException(DatabaseError.java:112)
[java] at oracle.jdbc.driver.T4CTTIoer.process Error(T4CTTIoer.java:331)
[java] at oracle.jdbc.driver.T4CTTIoer.process Error(T4CTTIoer.java:288)
[java] at oracle.jdbc.driver.T4C8Oall.receive(T4C8Oall.java:745)
[java] at oracle.jdbc.driver.T4CPreparedStatement. doOall8(T4CPreparedStatement.java:219)
[java] at oracle.jdbc.driver.T4CPreparedStatement. executeForRows(T4CPreparedStatement.java:970)
[java] at oracle.jdbc.driver.OracleStatement. doExecuteWithTimeout(OracleStatement.java:1190)
[java] at oracle.jdbc.driver.OraclePreparedStatement. executeInternal(OraclePreparedStatement.java:3370)
[java] at oracle.jdbc.driver.OraclePreparedStatement. executeUpdate(OraclePreparedStatement.java:3454)
[java] at com.informiam.installer.DAO.executeTimedOutUpdate (DAO.java:214)
[java] at com.informiam.installer.ConfigureClusterMember. performActivities(ConfigureClusterMember.java:60)
[java] at com.informiam.installer.AbstractDatabaseUtility. doMain(AbstractDatabaseUtility.java:56)
[java] at com.informiam.installer.ConfigureClusterMember. main(ConfigureClusterMember.java:34)
|
This type of error may happen when the installer attempts to update a table which is locked by a not-committed transaction (usually with Oracle database).
The wording of the error may differ, but the key phrase to look for is ORA-01013: user requested cancel of current operation.
Typically this could happen with an Oracle database when someone runs a query such as DELETE FROM <TABLE_NAME> without then executing COMMIT; and the installer tries to update the same table.
In this case, the installer will wait for 20 seconds and fail with an error similar to the above. To correct this, execute COMMIT; after the DELETE statement and re-run the installer. To prevent this situation, always run COMMIT; when manually updating tables in Oracle.
|
[java] Failed to connect to the database using connection URL:
[java]
jdbc:sqlserver://192.168.xx.yy:nnn;DatabaseName=ys_pldb;user=sa;
password=very_secure_pwd;selectMethod=cursor
[java] The following exception was thrown:
com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host 192.168.xx.yy, port nnn has failed. Error: "Connection refused. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port.
|
Wrong database server name / IP address or port number
|
[java] Failed to connect to the database using connection URL:
[java]
jdbc:sqlserver://192.168.xx.yy:nnnn;DatabaseName=NotAPlatformDB;selectMethod=cursor;
user=sa;password=very_secure_pwd
[java] The following exception was thrown:
com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host 192.168.xx.yy, port nnnn has failed. Error: "connect timed out. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port."
|
Wrong database name
|
[java] Exception while connecting: Login failed for user 'badUserId'.
[java] url used:
jdbc:sqlserver://192.168.xx.yy:nnnn;DatabaseName=ys_pldb;selectMethod=cursor;
user=badUserId;password=very_secure_password
|
Wrong database user name or password
|
[echo] pinging cluster node IP address 138.120.yy.zz...
[java] WARNING! Host 138.120.yy.zz is unknown - java.net.UnknownHostException: 138.120.yy.zz. This may be due to a firewall blocking requests or a specific server configuration, e.g.: permissions.
[java] ERROR! Host 138.120.yy.zz is unknown - java.net.UnknownHostException: 138.120.yy.zz. This may be due to a firewall blocking requests or a specific server configuration, e.g.: permissions.
[java] Exception in thread "main" java.security.InvalidParameterException: Host 138.120.yy.zz is unknown - java.net.UnknownHostException: 138.120.yy.zz. This may be due to a firewall blocking requests or a specific server configuration, e.g.: permissions.
|
The cluster member node identified by the IP address specified is not reachable. This may be for one of the following reasons:
- The host is not online
- A firewall is blocking access to the host
- The IP address of the host is incorrect
- The host is configured to not respond to ICMP ping requests
|
Apr 11, 2011 3:53:46 PM oracle.jdbc.driver.OracleDriver registerMBeans
WARNING: Error while registering Oracle JDBC Diagnosability MBean.
java.security.AccessControlException: access denied (javax.management.MBeanTrustPermission register)
at java.security.AccessControlContext.checkPermission(Unknown Source)
at java.lang.SecurityManager.checkPermission(Unknown Source)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.checkMBeanTrust
Permission(Unknown Source)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(Unknown Source)
at com.sun.jmx.mbeanserver.JmxMBeanServer.registerMBean(Unknown Source)
at oracle.jdbc.driver.OracleDriver.registerMBeans(OracleDriver.java:360)
at oracle.jdbc.driver.OracleDriver$1.run(OracleDriver.java:199)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.jdbc.driver.OracleDriver.<clinit>(OracleDriver.java:195)
|
Produced in error and can be ignored.
Displays in the Errors tab when installing Platform with Oracle JDBC driver ojdbc6-11.2.0.2.0, and accurately reports that installation was successful.
|
Exception in thread "AWT-EventQueue-0" java.lang.ArrayIndexOutOfBoundsException: 32
at sun.font.FontDesignMetrics.charsWidth(Unknown Source)
at javax.swing.text.Utilities.getTabbedTextOffset(Unknown Source)
at javax.swing.text.Utilities.getTabbedTextOffset(Unknown Source)
at javax.swing.text.Utilities.getTabbedTextOffset(Unknown Source)
at javax.swing.text.PlainView.viewToModel(Unknown Source)
at javax.swing.text.FieldView.viewToModel(Unknown Source)
at javax.swing.plaf.basic.BasicTextUI$RootView.viewToModel(Unknown Source)
at javax.swing.plaf.basic.BasicTextUI.viewToModel(Unknown Source)
|
Produced in error and can be ignored.
|
| [loadfile] Unable to load file: java.io.FileNotFoundException: C:\ (The system cannot find the path specified)
|
Produced in error and can be ignored.
|
| java.sql.SQLRecoverableException: IO Error: Connection reset
|
Related to the operation of the Oracle JDBC driver. Use the following workaround.
Edit the <jdk>/jre/lib/security/java.security file:
Change securerandom.source=file:/dev/urandom to securerandom.source=file:///dev/urandom.
|
The installer fails or gives the following error message:
Caused by: java.security.AccessControlException: access denied ("javax.management.MBeanTrustPermission" "register")
|
To correct this error, go to the Java installation that is specified in the path included in the error message, or the Java installation defined as JAVA_HOME.
To the java.policy file under jre/lib/security, add the following to the granted permissions:
permission java.util.PropertyPermission "javax.management.MBeanTrustPermission", "register"
|
 C:\Users\<USERNAME>\AppData\Local\Temp\antinstall\ build.xml:189: The following error occurred while executing this line:
C:\Users\<USERNAME>\AppData\Local\Temp\antinstall\ installer-common.xml:468: java.lang.NoClassDefFoundError: javax/xml/bind/DatatypeConverter at com.microsoft.sqlserver.jdbc.SQLServerConnection.sendLogon(SQLServerConnection.java:4061)
...
|
Ensure that you are launching the installer with Java JDK version 1.8. You can type java --version Corinne's Note: Where do you type this? At a command prompt? And if so, does that cover both Windows and Linux, or is "command prompt" really specific to Windows? Maybe it's better to use "terminal" for Linux? to see which version is currently configured on your system. If you are using a Windows OS, add the Java JDK 1.8 folder path to both JAVA_HOME and PATH in environment variables. If you use Red Hat Enterprise Linux, add the Java JDK 1.8 folder path to the PATH variable.
|
