Chat Server API selected notes and topics

The following pages describe only selected topics about special use cases which might require additional clarification or explanation for the purpose of being used in custom agent desktops and chat widgets. These pages do not contain the complete description of Chat Server API which is implemented in Genesys PSDK as flex (Genesyslab.Platform.WebMedia.Protocols > FlexChatProtocol) and basic (Genesyslab.Platform.WebMedia.Protocols > BasicChatProtocol) protocols.

Throughout these pages we will be using PSDK .NET for this demonstration purpose (Java PSDK is very similar).

• Functional capabilities of chat protocol
• File Transfer API for Agent Desktop