Revision as of 15:46, February 5, 2018 by Djudge (talk | contribs) (Created page with "= Standard Response options= In the '''Standard Response''' section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures. {{...")

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Jump to: navigation, search

Standard Response options

In the Standard Response section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures.

You can format custom field codes to represent agent attributes using the following pattern: Agent.<CustomAgentAttr>, or any custom attribute by dropping the agent modifier: <CustomFieldCode>.

Comments or questions about this documentation? Contact us for support!