Genesys Configuration Options

Go to the Options Reference for your product.

• Genesys Predictive Engagement Configuration
• Genesys Interaction Recording
• eServices
• Genesys Info Mart
• Genesys Mobile Services
• Genesys Predictive Routing
• Genesys Rules System
• Genesys Voice Platform
• Genesys Web Engagement
• Workspace Web Edition
• Interaction Concentrator
• Workspace Desktop Edition
• intelligent Workload Distribution
• Knowledge Center
• Outbound Contact
• Reporting and Analytics Aggregates
• RTME
• Multimedia Connector for Skype for Business
• Workforce Management
• Web Real-Time Communications

Help Improve our Content

Ideas on how we can make our content better? Fire us an email and let us know!