Contents
Create a Campaign Group (READY FOR DEV/QA)
This article describes how to set up a campaign group. For general information about campaign templates and how they fit into the overall campaign structure, refer to the Campaign Structure and Terminology page.
- Campaign template - created in CX Contact
- At least one contact list
- Agent group - created in Genesys Administrator eXtension (GAX) or Agent Setup
On the Campaigns page, click New -> Campaign Group.
On the New Campaign Group page, specify the following:
- Campaign Template
- Contact List - you can select multiple lists
- Agent Group
- Destination DN
- Caller ID Number (optional)
Once you specify the mandatory fields above, the options and rules you defined when you created the Campaign Template automatically populate. You can change any or all of them to apply them to this particular campaign group.
Refer to the Dialing Profile page for a complete description of the available options.
Start a Campaign Group in a Paused State
If, after creating the campaign group, you don't want to begin dialing immediately, you can put the campaign group in a paused state and then manually start the campaign group at a later time.
To do this, select Start Paused from the New Campaign Group page.
Automatically Complete a Campaign Group Upon Record Depletion
In the event all contact list records have been attempted and retry parameters depleted, CX Contact will automatically stop the campaign group and send a toast notification to all affected agents to advise that the campaign has been unloaded.
To do this, select Complete if no more records on the New Campaign Group page.
When you're finished, select Create or Create and Run.