About Cluster Components

Cluster architecture

The SIP Cluster includes several core components:

• SIP Server provides the hardware-to-software interface for calls, and includes: [+]
  • Session Controller, to maintain SIP calls
  • T-Controller, to provide an interface to T-Library clients
  • Interaction Proxy, to load-balance incoming calls among a pool of T-Library clients

• SIP Proxy acts as SIP registrar and hides the SIP Server infrastructure from SIP endpoints

• SIP Feature Server handles voicemail, provides the user interface for configuring and using dial plans, supports monitoring

• Universal Routing Server (URS) provides voice-routing capabilities

• Stat Server provides support for the reporting of interactions in the cluster environment

• Historical Reporting in the SIP Cluster solution provides detailed data, analytics, and reports about activity in your entire contact center, through use of several Genesys products: [+]
  • Interaction Concentrator
  • Genesys Info Mart
  • Reporting and Analytics Aggregates (RAA)
  • Genesys Interactive Insights (GI2)

• Interaction Workspace provides the agent user interface