SIP Cluster Components

The SIP Cluster includes several core components:

• SIP Server provides the hardware-to-software interface for calls, and includes: [+]
  • Session Controller, to maintain SIP calls
  • T-Controller, to provide an interface to T-Library clients
  • Interaction Proxy, to load-balance incoming calls among a pool of T-Library clients

• SIP Proxy acts as SIP registrar and hides the SIP Server infrastructure from SIP endpoints

• SIP Feature Server handles voicemail, provides the user interface for configuring and using dial plans, supports monitoring

• Orchestration Server, Universal Routing Server (URS) provide voice-routing capabilities

• Stat Server provides support for the reporting of interactions in the cluster environment

• Historical Reporting in the SIP Cluster solution provides detailed data, analytics, and reports about activity in your entire contact center, through use of several Genesys products: [+]
  • Interaction Concentrator
  • Genesys Info Mart
  • Reporting and Analytics Aggregates (RAA)
  • Genesys Interactive Insights (GI2)

• Workspace Web Edition provides the agent user interface

Minimum Recommended Versions [TBD]

The table below lists the components and its minimum recommended versions that contribute to the SIP Cluster solution.

Component Name	Supported Component Version	Release Note
Genesys Info Mart	8.1.201.02	Genesys Info Mart 8.1.x Release Note
Genesys Info Mart Administration Console	8.1.200.01	Genesys Info Mart Administration Console 8.1.x Release Note
Genesys Interactive Insights	8.1.101.05	Genesys Interactive Insights 8.1.x Release Note
Genesys Voice Platform Media Control Platform	8.1.603.59	Voice Platform Media Control Platform 8.1.x
Genesys Voice Platform Resource Manager	8.1.601.90	Voice Platform Resource Manager 8.1.x
Interaction Concentrator	8.1.100.25	Interaction Concentrator 8.1.x Release Note
Interaction Routing Designer	8.1.300.22	Interaction Routing Designer 8.1.x
Interaction Workspace	8.1.401.06	Interaction Workspace 8.1.x
Local Control Agent	8.1.200.09	Local Control Agent 8.1.x
SIP Proxy	8.1.100.41	SIP Proxy 8.1.x
SIP Server	8.1.100.75	SIP Server 8.1.x
SIP Feature Server	8.1.200.59	Restricted release; the release documentation is available from the installation package.
sipspan2	8.1.100.16	sipspan2
Stat Server	8.1.100.42	Restricted release; the release documentation is available from the installation package or through ftp.
Universal Routing Server	8.1.300.20	Universal Routing Server 8.1.x