Genesys Web Engagement

What is Genesys Web Engagement?

Genesys Web Engagement provides the ability to monitor, identify, and proactively engage web visitors in conversations that match business objectives. Customers are identified using robust business rules that provide a simple and comprehensive means for identifying key customers based on their behavior on your web site and their value to your business.

Key customers are then evaluated, leveraging the full power of Genesys Orchestration, and the best candidates are matched with the best agents, allowing you to better achieve your business objectives, including new customer acquisition, product sales, or customer support.

Helpful Links

Release Notes

• Genesys Web Engagement Backend 8.1.x
• Genesys Web Engagement Frontend 8.1.x
• Genesys Web Engagement Plug-in for Genesys Administrator Extension 8.1.x
• Genesys Web Engagement Plug-in for Interaction Workspace 8.1.x
• Genesys Web Engagement Sample Reporting Templates 8.1.x

CD Readme

CD Readme 8.1.x

Release Advisory

Release Advisory 8.1.x

Current documentation set for Genesys Web Engagement 8.1

Deployment GuideUse this book to deploy Genesys Web Engagement

Developer's Guide Use this book to customize Genesys Web Engagement.

API Reference Use this book to customize the REST and Javascript APIs.

Content for the readme goes here.