Genesys Portal

Note: Not all changes listed below may pertain to your deployment.

• April 10, 2017 (8.5.000.17)
• January 13, 2017 (8.5.000.16)
• Known Issues

April 10, 2017 (8.5.000.17)

What's New

Resolved Issues

• Hidden is now available as a parameter to status. When Hidden is selected as a status for a Widget, this Widget icon is hidden on the Landing Page. (GH-217)

• A Recording widget/icon is included on the Genesys Portal Landing Page in preparation of pending Genesys Interaction Recording deployment. (GH-216)

• Sample files HubWidgets_Production_Sample.json and HubWidgets_Staging_Sample.json are available for Staging and Production in Portal Landing Page. (GH-214)

• The Genesys Portal Landing Page Help is updated with role-based help links to Genesys Cloud Help, the Agent's Guide, the Supervisor's Guide, the Manager's Guide, and the Administrator's Guide. (GH-213)

• The Genesys Portal Landing Page footer version number now supports 7-digit version. (GH-204)

January 13, 2017 (8.5.000.16)

What's New

Genesys Portal

• Genesys Portal is your landing page for Business Edition Cloud applications. Genesys Portal provides single sign-on access for improved usability and seamless transition across all Genesys Cloud applications.

Single Sign-On

• A user accessing the Genesys Portal services will do so through a single sign-on process. For example, if a user wishes to log into Agent Desktop and Platform Administration the user will sign in only once when accessing the first service and Genesys Portal will automatically sign the user into the other service. More services will be added to this single sign-on group of services in the future.

Known Issues

• To log out of Genesys Portal and the applications that you logged into using SAML, you must log out of Portal and close the browser session where you logged in using SAML.

• The horizontal scroll bar and some links on the top bar do not display if the browser window is re-sized to a width narrower than 960 pixels. (GH-365)