Genesys Interaction Analytics, Genesys Interaction Recording UI, and Quality Management (login required)
To access this content:
- Customers: Log in to My Support and select Documentation.
- Partners: Log in to Partner Portal and select Genesys Technical Docs.
- Employees: Go to the internal access point.
Genesys Interaction Analytics, Genesys Interaction Recording UI, and Quality Management leverages recorded customer interactions (from any recording system) and analyzes each interaction for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.
Note: This page was formerly called SpeechMiner. Genesys Interaction Analytics, Genesys Interaction Recording UI, and Quality Management is the product that includes the SpeechMiner UI.
Portal Page for Genesys Interaction Analytics, Genesys Interaction Recording UI, and Quality Management
If you have access rights to the content (see note above), you can access the portal page for Genesys Interaction Analytics, Genesys Interaction Recording UI, and Quality Management here: