Framework Database Connectivity Reference Guide

Published: September 26, 2017

9.x

Genesys Intelligent Automation is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See Genesys Intelligent Automation to check which component releases are part of 9.x. Management Framework is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See Management Framework to check which component releases are part of 9.x.

This guide describes the concepts and procedures relevant to how Genesys software connects to databases.

Overview

• Databases in Genesys
• Database connectivity prior to release 8.5
• Database Access Points
• Databases in multi-language environments
• Failure of database access functionality in Genesys servers

Environment Variable Settings

• General recommendations
• Oracle databases
• PostgreSQL databases
• IBM DB2 databases
• Microsoft SQL Server databases

Database Access Points

• Configuring a DAP
• Using DAPs

FAQs and Troubleshooting

• Frequently Asked Questions
• Troubleshooting