Release Notes - Genesys PureEngage Cloud (Services Level)
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
| PureEngage Cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop | March 12, 2018 | 8.5.202.23 |
| Agent Setup | March 29, 2018 | 9.0.000.12 |
| CRM Gplus Adapters | March 12, 2018 | 8.5.202.23 |
| Designer | August 09, 2017 | 8.5.202.75 |
| Genesys Mobile Services | March 08, 2018 | 8.5.112.05 |
| GVP Reporting | May 8, 2016 | 8.5.151.22 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | March 12, 2018 | 15.3.0 |
| Platform Administration | June 6, 2016 | 8.5.220.25 |
| Real-Time Reporting | August 18, 2017 | 8.5.106.05 |
| Recording and QM | June 12, 2017 | 8.5.507.01 |
| Genesys Softphone | March 29, 2018 | 9.0.001.01 |
| Genesys Widgets | March 28, 2018 | 9.0.000.10 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
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