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Prerequisites

Before configuring your SIP Cluster environment, you must complete the following tasks:

  1. Plan and set up the required hardware and network to serve the size, features, and distribution of your data and call centers.
  2. Configure DNS Server.
  3. Deploy Genesys Single-Tenant Framework. Follow the instructions in the Framework 8.1 Deployment Guide.
  4. Deploy and configure all required supported applications and any optional supported applications you have selected.
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