Prerequisites

Before configuring your SIP Cluster environment, you must complete the following tasks:

1. Plan and set up the required hardware and network to serve the size, features, and distribution of your data and call centers.
2. Configure DNS Server.
3. Deploy Genesys Single-Tenant Framework. Follow the instructions in the Framework 8.1 Deployment Guide.
4. Deploy and configure all required supported applications and any optional supported applications you have selected.

Preparing Virtual Machines

The following must be performed on each virtual machine:

• Configured and tuned up the operating system CentOS 6.5 64-bit.
• Pre-installed and configured third-party components (add a link)
• Pre-installed and configured Genesys Components (add links)
• Run (install?) Management scripts.