Prerequisites

Before configuring your SIP Cluster environment, you must complete the following tasks:

1. Plan and set up the required hardware and network to serve the size, features, and distribution of your data and call centers.
2. Configure DNS Server.
3. Deploy Genesys Single-Tenant Framework. Follow the instructions in the Framework 8.1 Deployment Guide.
4. Deploy and configure all required supported applications and any optional supported applications you have selected.

Preparing Virtual Machines

The following must be performed on each virtual machine:

• Configured and tuned up the operating system CentOS 6.5 64-bit.
• Pre-installed and configured third-party components (add a link)
• Pre-installed and configured Genesys Components (add links)
• Run (install?) Management scripts.

Operating System Settings

• Certificates: Install the latest Certificate Authority on the Voice VMs for OCS to be able to authenticate the external HTTPS Server via TLS/Genesys Security Pack:

sudo yum install ca-certificates

• Users: Create a user, genesys, with the system admin (root) permissions for each VM instance. All Genesys software and Apache Cassandra used by ORS will be run on behalf of this user.

NOTE: Voice VM had "postgres" user account. This account was used to run Postgre DB for the ICON_rec which is a part of a GIR solution. ICON_rec running on SIP Cluster VM writes to the RDS. So Postgres DB server and corresponding user account are not required. Postgre SQL client must be installed. It will be used by DB Server. Also psql tool is required.

Environmental Variables

Variable Name	Value
JAVA_HOME	/usr/lib/jvm/jdk1.7.0_51
LD_LIBRARY_PATH	/usr/local/genesys/ocs:/usr/lib/oracle/11.2/client64/lib:/usr/lib/oracle/11.2/client64/lib:/usr/local/genesys/security_pack:/usr/lib/oracle/11.2/client64/lib:/usr/local/genesys/security_pack