Configuring Routing

The pages in this section will give you an idea of the important aspects to be considered when providing routing services in SIP cluster and the different configuration options that are involved in Universal Routing Server (URS) and Orchestration Server (ORS).

• Routing Principles in SIP Cluster
• Agent Reservation in SIP Cluster
• Agent Reservation Conflicts
• Location-Based Routing
• Default Routing in SIP Cluster
• Routing Optimization
• Configuring Orchestration Server
• Configuring Universal Routing Server
• Loading Strategies
• Routing Limitations in SIP Cluster