8.5.202.34
Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 04/27/18 | General | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
Web Services API
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
[PEC]: The default volume for the Agent Desktop microphone and speakers no longer gets reset to 0.
[PREM]: The volume controls for microphone and speaker in Workspace no longer are incorrectly set to 0. Previously, in some situations, the volume controls for microphone and speaker defaulted to 0. (HTCC-29561)
[PEC]: Display names are now correctly included with the From Address when emails are sent.
[PREM]: Email interactions with a specified From Address that has an associated display name are now correctly sent with the display name. Previously, the display name information was removed and only the From Address was sent. (HTCC-29552)
[PREM]: In Accessibility environments using Internet Explorer 11, the screen reader application no longer reads a countdown whenever an agent navigates in the (HTCC-29506)
[PREM] In environments using custom desktop applications instead of Genesys Workspace Web Edition (WWE) or Workspace Desktop Edition, the WWE Service Client API now presents only one interaction instead of two in the following two-step transfer scenario:
1. Agent 1 makes an outgoing call to a contact. 2. Agent 1 consults with agent 2 on this call. 3. Agent 1 transfers the call to agent 2.
Previously, agent 2 saw one interaction for the consultation and another interaction for the main transferred call. (HTCC-29477)
Web Services API
[PREM]:
Immediately after joining a chat session GWS now checks whether the interaction is still assigned to an agent. If it's not assigned, the agent leaves the chat session automatically. Previously, the agent was left in the chat session, but the interaction was not assigned to the agent. (HTCC-29536)
[BEC]: Agent Desktop now maintains contact with the back-end servers when agents perform workbin related actions. [PREM]: GWS now maintains contact with UCS when workbin related APIs are called. (HTCC-29502)
[PREM]: Authorization with an incorrect password or username now fails with the same error message: (HTCC-29395)
[PREM]: Supervisors can now see the correct monitoring state in cases where the target agent's Place has several DNs with same name (DR configuration, where the DNs belong to different switches in different regions). (HTCC-29387)
[PREM]: In Avaya environments, participants are no longer duplicated in the call party list of Outbound calls.
[KNOWN ISSUE]: [PREM]: In Avaya environments, participants can be duplicated in the call party list of Outbound calls. (HTCC-27425)
Specified fields can be excluded from API platform responses. (HTCC-27306)
CRM Gplus Adapters
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.34.