SIP Cluster Components
[In progress]
The SIP Cluster includes several core and supporting components:
- SIP Server provides the hardware-to-software interface for calls.
- SIP Proxy acts as SIP registrar and hides the SIP Server infrastructure from SIP endpoints.
- SIP Feature Server handles voicemail, provides the user interface for configuring and using dial plans, supports monitoring.
- Orchestration Server, Universal Routing Server provide voice-routing capabilities.
- Stat Server provides support for the reporting of interactions in the cluster environment.
- Historical Reporting in the SIP Cluster solution provides detailed data, analytics, and reports about activity in your entire contact center, through use of several Genesys products: [+]
- Workspace Web Edition is the required desktop for this solution. The Genesys softphone or a Genesys supported SIP hardphone can be used for voice interactions with the agent. Note that the agent can log into any data center as he or she is effectively logging into a single switch.
- Genesys Interaction Recording is a call recording solution, screen capture, and Quality Monitoring (QM) tool utilized to store, manage, and playback recorded voice conversations and screen captures, as well as provide quality assurance.
- Outbound is an automated system that is used to create, modify, and run outbound dialing campaigns/dialing sessions in which agents interact with customers.
Third-party Components
The following table lists the recommended thrid-party components for this solution:
| Component | Recommended | Version | Note |
|---|---|---|---|
| SBC/Media Gateways | AudioCodes | row 1, cell 3 | |
| row 2, cell 1 | row 2, cell 2 | row 2, cell 3 | |
| row 2, cell 1 | row 2, cell 2 | row 2, cell 3 | |
| row 2, cell 1 | row 2, cell 2 | row 2, cell 3 | |
| row 2, cell 1 | row 2, cell 2 | row 2, cell 3 | |
| row 2, cell 1 | row 2, cell 2 | row 2, cell 3 |
Administration Tools Zabbix
Web Application
Server Microsoft IIS
Apache Tomcat 6.x 6.x
File Server NAS/SAN
Virtualization VMWare 5.1+
Database MS-SQL 2012 MS-SQL 2008 SP1 is also supported. MS-SQL Always On is highly recommended
Cassandra 1.1.12+
Load Balancer
Minimum Recommended Versions [TBD]
[Versions: https://intranet.genesys.com/display/POD/PoD+Platform+Version+Matrix]
The table below lists the components and its minimum recommended versions that contribute to the SIP Cluster solution.
| Component Name | Supported Component Version | Release Note |
| Genesys Info Mart | From the VM Spec: Important: If Outbound Contact is deployed on the VM and Historical reporting is planned to be used, GIM version 8.1.301.07 or higher must be used as it supports Outbound and Voice reporting in single ICON database. | Genesys Info Mart 8.1.x Release Note |
| Genesys Info Mart Administration Console | Genesys Info Mart Administration Console 8.1.x Release Note | |
| Genesys Interactive Insights | 8.1.101.05 | Genesys Interactive Insights 8.1.x Release Note |
| Genesys Voice Platform Media Control Platform | 8.5.2+ | |
| Genesys Voice Platform Resource Manager | 8.5.2+ | |
| Interaction Concentrator | 8.1.100.25 | Interaction Concentrator 8.1.x Release Note |
| Local Control Agent | 8.5 ??? | |
| SIP Proxy | 8.1.100.41 | SIP Proxy 8.1.x |
| SIP Server | 8.1.102.xx | SIP Server 8.1.x |
| SIP Feature Server | 8.1.2??? | |
| sipspan2 | 8.1.100.16 | sipspan2 |
| Stat Server | 8.1. ??? | |
| Universal Routing Server | 8.1.4 ??? | Universal Routing Server 8.1.x |
Comments or questions about this documentation? Contact us for support!