Prerequisites

Before configuring your SIP Cluster environment, you must complete the following tasks:

1. Plan and set up the required hardware and network to serve the size, features, and distribution of your data and call centers.
2. Configure DNS Server.
3. Deploy Genesys Single-Tenant Framework.
4. Deploy Genesys Administrator Extension.
5. Deploy and configure all required supported applications and any optional supported applications you have selected.

Java Requirements

Java JDK 1.7.0_51-b13 is required or later.

• Add JAVA_HOME to /etc/environment
• Configure Java as instructed in the Oracle documentation