Configuring Universal Routing Server

Updated by Val

https://intranet.genesys.com/display/POD/GCloud+Voice+VM+Specification (local timeout 10, remote timeout 10)

https://intranet.genesys.com/display/POD/GCloud+SIP+Cluster+VM+Specification (local timeout 7, remote timeout 11)

The following settings are required for URS applications to operate in SIP Cluster:

Server Info tab:

• Configure the following ports for each URS application:
  • default
  • http
  • web ?

Connections tab:

• Add the following connections:
  • confserv_proxy: Addp, Trace on both sides, local timeout 10, remote timeout 10
  • MessageServer: Addp, Trace on both sides, local timeout 10, remote timeout 10
  • Primary SIP Server (the default port): Addp, Trace on both sides, local timeout 10, remote timeout 10
  • Stat Server (the default port): Addp, Trace on both sides, local timeout 10, remote timeout 10
  • SIP Server dedicated to Virtual Queues, for example, SIPS_VQ (in the same data center as URS) (the default port): Addp, Trace on both sides, local timeout 10, remote timeout 10

Options tab:

• Configure the following options in the default section:
  • default_stat_server=<name of primary Stat Server application for this URS node>
  • agent_reservation=true, implicit ?

agent_reservation

Default Value: false
Valid Values: true, false, implicit
Changes Take Effect: Immediately

Enables two or more Universal Routing Servers to work cooperatively by preventing them from trying to route to the same target. To turn agent reservation on, this option must be set to true or implicit for URS. Explicit agent reservation (value set to true) is recommended. Implicit agent reservation doesn’t support blended or multimedia agents. In case of explicit agent reservation, this option can be provided at the T-Server level to set T-Server reservation priority.

See Agent Reservation in SIP Cluster and the [invalid link] Universal Routing 8.1 Reference Manual for additional details on this option.

===environment=== [Val: Do we need this option?]

This option is configured at the URS Application-level.

Default Value: None
Valid Values: Comma separated list of tags Changes Take Effect: On restart

In case of explicit agent reservation, when this option is set to sitex, the VQ SIP Servers' geo-locations (in addition to their priority) is considered when selecting which VQ SIP Server will be used for agent reservation. If the geo-location is not specified, only the VQ SIP Servers' priorities will be used for selecting a server for agent reservation.

For more information on this, Agent Reservation in SIP Cluster.