Configuring GVP

[FDS: https://intranet.genesys.com/display/POD/GCloud+SIP+Cluster+VM+Specification}

Genesys Voice Platform (GVP) provides the media services for contact center interactions.

Install and configure the GVP solution as described in the GVP 8.5 Deployment Guide.

In case of deployment with shared GVP in a data center, the following objects must be created in shared GVP configuration for each data center.

Tenant_<TENANT_ID>

Tenant Example: Tenant_21-56 <SIP-PROXY1-HOST-FQDN>

Host	

Example: usw1spx-21-25-001.usw1.genhtcc.com

<SIP-PROXY2-HOST-FQDN>

Host	

Example: usw1spx-21-25-002.usw1.genhtcc.com

SIPS-Tenant_<TENANT_ID>-SIPProxy_<SHORT REGION NAME>_1

Application Example: SIPS-Tenant_21-25-SIPProxy_usw1_1

SIPS-Tenant_<TENANT_ID>-SIPProxy_<SHORT REGION NAME>_2

Application Example: SIPS-Tenant_21-25-SIPProxy_usw1_2