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Genesys Interaction Recording

What is Genesys Interaction Recording?

SpeechMiner leverages recorded customer interactions (from any recording system) and analyzes each call for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.

Current documentation set for Genesys Interaction Recording 8.5

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