Overview

New page, with info moved here from elsewhere

Genesys Intelligent Automation, formerly known as Genesys App Automation Platform (GAAP) and before that, SpeechStorm, is a solution that enables organizations to rapidly deploy phone self-service functionality to their customers, including intelligent call steering, for a more efficient and personalized customer experience.

Pure Engage and Pure Connect

As of release 9.0.001.01, Genesys Intelligent Automation is integrated with PureConnect. Intelligent Automation functions the same regardless of the Solution you are using, be it GVP (part of PureEngage) or PureConnect, and there is no difference in how you use it in day-to-day operations. Differences in installation are described in parallel with installation instructions for GVP.

Currently, PureConnect supports all but the following features of Intelligent Automation:

• Attach Data to the Call
• Conversation Manager
• Multi Mode
• Smart Transfer
• WhisperTransfer

For more information about PureConnect, refer to PureConnect documentation.

Architecture

This section contains some examples of deployments of Intelligent Automation framework and validated Database Management System (DBMS) architecture in a high-availability (HA) architecture.

Microsoft SQL Server

This diagram shows a sample deployment of Intelligent Automation framework and validated Microsoft SQL Server in a high-availability (HA) architecture.

Oracle

This diagram shows a sample deployment of Intelligent Automation framework and validated Oracle in a high-availability (HA) architecture.