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eServices

Important
  • Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
  • Please note the following:
  • Messaging Apps and Social Engagement information was moved to the Messaging Apps/Social Engagement SOE page.
  • Universal Contact Server information was moved to the Universal Contact Server SOE page.

Supported Operating Systems

Bot Gateway Server Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 7 9.0.004.08+ Discontinued as of January 31, 2025.
Linux Red Hat Enterprise Linux 8 9.0.008.05+
Linux Red Hat Enterprise Linux 9 9.0.010.01+
Windows Windows Server 2012 9.0 - 9.0.009 Discontinued as of February 27, 2024
Windows Windows Server 2016 9.0.004.08+
Windows Windows Server 2019 9.0.008.05+
Windows Windows Server 2022 9.0.010.01+ Starting with 9.0.011.02

Content Analyzer (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.305+ Discontinued as of January 15, 2025
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.2 Discontinued as of June 30, 2018.
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.2 Discontinued as of November 30, 2020
Linux Red Hat Enterprise Linux 7 8.5.305.03+ Discontinued as of January 31, 2025.
Linux Red Hat Enterprise Linux 8 9.0.001.04+
Linux Red Hat Enterprise Linux 9 9.0.001.14+
Windows Windows Server 2008 8.5.0 - 8.5.2 Discontinued as of June 30, 2020
Windows Windows Server 2012 8.5 - 9.0 Discontinued as of October 31, 2024


Support discontinued as of 9.0.001.03.
Windows Windows Server 2016 8.5.305+
Windows Windows Server 2019 9.0.001.03+
Windows Windows Server 2022 9.0.001.15+

E-mail Server Java Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 7 8.5.1+ Starting with 8.5.104.13. Discontinued as of January 31, 2025
Linux Red Hat Enterprise Linux 8 8.5.2+ Starting with 8.5.214.04.
Linux Red Hat Enterprise Linux 9 8.5.2+ Starting with 8.5.211.09.
Windows Windows Server 2012 See note: Discontinued as of March 25, 2024 (last supported version 8.5.210.02)
Windows Windows Server 2016 8.5.104.13+
Windows Windows Server 2019 8.5.200.02+
Windows Windows Server 2022 8.5.212.01+

eServices Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.301.09+ Discontinued as of January 15, 2025
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.1 Discontinued as of June 30, 2018.
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.302 Discontinued as of November 30, 2020
Linux Red Hat Enterprise Linux 7 8.5.3+ Discontinued as of January 31, 2025. Supported for use on Kernel Virtual Machine (KVM) starting with 8.5.300.09.
Linux Red Hat Enterprise Linux 8 9.0.003.07+
Linux Red Hat Enterprise Linux 9 9.0.004.13+
Windows Windows Server 2008 8.5.0 - 8.5.302 Discontinued as of June 30, 2020
Windows Windows Server 2012 8.5 - 9.0 Discontinued as of October 31, 2024


Support discontinued as of 9.0.003.06.
Windows Windows Server 2016 8.5.304+
Windows Windows Server 2019 9.0.003.03+
Windows Windows Server 2022 9.0.004.14+

eServices Server Components Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • eServices server components include Classification Server, Chat Server, Interaction Server, Interaction Server Proxy, SMS Server, and Training Server. It also includes the following groups of servers: Web API (Web API Server, Web API Server for WebLogic, Web API Server for WebSphere, .NET Web API Server and Samples)
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Web Collaboration is not supported on AIX.
OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.0.2+ Discontinued December 31, 2020
Linux CentOS Linux 7 8.5.1+ Discontinued as of January 15, 2025. Supported by Interaction Server 8.5.104.13
Linux CentOS Linux 7 8.5.201+ Discontinued as of January 15, 2025
Linux CentOS Linux 7 8.5.3+ Discontinued as of January 15, 2025

Supported by the following:

  • Chat Server starting with 8.5.301.06
  • Classification Server starting with 8.5.300.03
  • Training Server starting with 8.5.305.01

No longer supported by the following:

  • Chat Server as of 8.5.317.02
Linux Oracle Linux 7 8.5.3+ Discontinued as of January 31, 2025.

Note the following:

  • Classification Server starting with 8.5.300.03, with Oracle Linux 7, coupled with Unbreakable Enterprise Kernel Release 4.
  • Chat Server, starting with 8.5.306.03.
Linux Red Hat Enterprise Linux 5 8.1+ Discontinued as of June 30, 2018.
Linux Red Hat Enterprise Linux 6 8.1.4+ Discontinued as of November 30, 2020
Linux Red Hat Enterprise Linux 7 8.5.1+ Discontinued as of January 31, 2025

Supported by the following:

  • Chat Server starting with 8.5.102.08
  • Classification Server starting with 8.5.300.03, including usage on a Kernel Virtualization Machine (KVM)
  • Interaction Server starting with 8.5.107.06
  • Interaction Server Proxy starting with 8.5.107.14
  • Training Server starting with 8.5.305.01
Linux Red Hat Enterprise Linux 8 8.5.3+ Supported by Chat Server starting with 8.5.314.02
Linux Red Hat Enterprise Linux 8 9.0+ Supported by the following:
  • Interaction Server starting with 9.0.000.10.
  • Interaction Server Proxy starting with 9.0.000.03.
  • Classification Server starting with 9.0.000.07.
  • Interaction Server Cluster Plug-in for GAX starting with version 9.0.000.00.
  • Training Server starting with 9.0.000.08
Linux Red Hat Enterprise Linux 9 8.5.3+ Supported by the following:
  • Chat Server starting with 8.5.317.02
Linux Red Hat Enterprise Linux 9 9.0+ Supported by the following:
  • Interaction Server starting with 9.0.015.09
  • Interaction Server Proxy starting with 9.0.015.02
  • Interaction Server Cluster Plug-in for GAX starting with version 9.0.000.15
  • Classification Server starting with 9.0.000.16
Solaris Solaris SPARC 64-bit 10 7.6 - 8.1 Discontinued as of December 31, 2020.
Solaris Solaris SPARC 64-bit 10 7.6 - 8.5 Discontinued as of December 31, 2020.
Windows Windows Server 2008 8.1+ Discontinued as of June 30, 2020
Windows Windows Server 2012 8.5+ Discontinued as of October 31, 2024

Supported by the following:

  • Classification Server starting with 8.5.000.14

No longer supported by the following:

  • Chat Server as of 8.5.314.02
  • Classification Server as of 9.0.000.08
  • Training Server as of 9.0.000.08
Windows Windows Server 2016 8.5+ Supported by the following:
  • Chat Server starting with 8.5.201.05
  • Classification Server starting with 8.5.301.01
  • Interaction Server starting with 8.5.201.05
  • Interaction Server Proxy starting with 8.5.201.00
  • Training Server starting with 8.5.305.01
  • Interaction Server Cluster Plug-in for GAX starting with version 9.0.000.00
Windows Windows Server 2019 8.5.3 Supported by the following:
  • Chat Sever starting with 8.5.314.02
  • Interaction Server starting with 8.5.304.07
  • Interaction Server Proxy starting with 8.5.304.02
Windows Windows Server 2019 9.0.0+ Supported by the following:
  • Training Server starting with 9.0.000.08
  • Classification Server starting with 9.0.000.07
  • Interaction Server Cluster Plug-in for GAX starting with version 9.0.000.00
Windows Windows Server 2022 8.5.3+ Supported by the following:
  • Chat Server starting with 8.5.317.02
Windows Windows Server 2022 9.0.0+ Supported by the following:
  • Interaction Server starting with 9.0.014.03
  • Interaction Server Proxy starting with 9.0.014.07
  • Interaction Server Cluster Plug-in for GAX starting with version 9.0.000.14
  • Classification Server starting with 9.0.000.16

Knowledge Manager (Legacy) Support

OS Family Operating System Release Conditions
Windows Windows 7 8.0.1+ Discontinued as of June 30, 2020.
Windows Windows Server 2008 8.0.1-8.5.1 Discontinued as of June 30, 2020

Privacy Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.305+ Discontinued as of January 15, 2025
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.1 Discontinued as of June 30, 2018.
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.300 Discontinued as of November 30, 2020
Linux Red Hat Enterprise Linux 7 8.5.3 Discontinued as of January 31, 2025. Support starting with 8.5.300.10, including use on a Kernel Virtualization Machine (KVM).
Linux Red Hat Enterprise Linux 8 9.0.001.06+
Linux Red Hat Enterprise Linux 9 9.0.001.13+
Windows Windows Server 2008 8.5.0 - 8.5.300 Discontinued as of June 30, 2020
Windows Windows Server 2012 8.5 - 9.0 Discontinued as of October 31, 2024


Support discontinued as of 9.0.001.05.
Windows Windows Server 2016 8.5.305+
Windows Windows Server 2019 9.0.001.05+
Windows Windows Server 2022 9.0.001.14+

Supported Browsers


Notes:
Component Browser Release Conditions/Limitations
Content Analyzer (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.2+
Content Analyzer (Plugin for Genesys Administrator Extension) Google Chrome 8.5.2+
Content Analyzer (Plugin for Genesys Administrator Extension) Microsoft Edge Chromium 9.0.0+ Starting with version 9.0.001
Content Analyzer (Plugin for Genesys Administrator Extension) Microsoft IE11 8.5.2+
eServices Manager (Plugin for Genesys Administrator Extension) Firefox ESR 8.5+ Tested with version 46
eServices Manager (Plugin for Genesys Administrator Extension) Google Chrome 8.5+
eServices Manager (Plugin for Genesys Administrator Extension) Microsoft Edge Chromium 9.0.0+ Starting with version 9.0.002
eServices Manager (Plugin for Genesys Administrator Extension) Microsoft IE11 8.5+
Interaction Server Cluster (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.1+ Minimum supported version: 38
Interaction Server Cluster (Plugin for Genesys Administrator Extension) Google Chrome 8.5.1+ Minumum supported version: 44
Interaction Server Cluster (Plugin for Genesys Administrator Extension) Microsoft IE11 8.5.1+
Privacy Manager (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.1+
Privacy Manager (Plugin for Genesys Administrator Extension) Google Chrome 8.5+
Privacy Manager (Plugin for Genesys Administrator Extension) Microsoft Edge Chromium 9.0.0+ Starting with version 9.0.001
Privacy Manager (Plugin for Genesys Administrator Extension) Microsoft IE11 8.5+

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
Cassandra 2 8.5.1 - 8.5.3 Not supported by Chat Server starting with 8.5.314.02.
Cassandra 3.11 8.5.3+ Supported in high availability mode by Chat Server starting with 8.5.307.04.
Cassandra 4.0.x 8.5.3+ Supported in high availability mode by Chat Server starting with 8.5.316.02.
IBM DB2 10 8.1.4+ Discontinued December 31, 2020.
IBM DB2 9.7 8.1+ Discontinued December 31, 2020.
MS SQL Server 2008 8.0.1+ Discontinued as of June 30, 2020.
MS SQL Server 2012 8.5+ Discontinued as of January 1, 2025. Not supported by Interaction Server starting with 8.5.2.
MS SQL Server 2012 Cluster 8.5+ Discontinued as of January 1, 2025. Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Not supported by Interaction Server from 8.5.2.
MS SQL Server 2014 8.5.1+ Discontinued as of January 1, 2025. Supported by Interaction Server starting with 8.5.108.05.
MS SQL Server 2014 Cluster 8.5.1+ Discontinued as of January 1, 2025. Supported by Interaction Server starting with 8.5.108.05. Also supports AlwaysOn capability.
MS SQL Server 2016 8.5+ Discontinued as of March 31, 2025.
MS SQL Server 2016 Cluster 8.5.1+ Discontinued as of March 31, 2025.
MS SQL Server 2017 8.5.3 Supported by Interaction Server starting with 8.5.300.07.
MS SQL Server 2019 8.5.3+ Supported by Interaction Server starting with 8.5.306.04.
MS SQL Server 2019 Cluster 8.5.3+ Supported by Interaction Server starting with 8.5.306.04 with AlwaysOn capability.
MS SQL Server 2022 9.0.0+ Supported by Interaction Server starting with 9.0.012.05.
MS SQL Server 2022 Cluster 9.0.0+ Supported by Interaction Server starting with 9.0.012.05 with AlwaysOn capability.
Oracle 11g RAC 8.1+ Discontinued as of December 31, 2020.
Oracle 12c R1 8.5+
Oracle 12c R1 RAC 8.5+ SCAN is not supported.
Oracle 12c R2 8.5.3 Discontinued as of March 31, 2022.
Oracle 12c R2 RAC 8.5.3 Discontinued as of March 31, 2022.
Oracle 18c 8.5.3+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.5.3+ Discontinued as of June 30, 2021.
Oracle 19c 8.5.3+ Supported by Interaction Server starting with 8.5.307.02.
Oracle 19c RAC 8.5.3+ Supported by Interaction Server starting with 8.5.307.02. Support includes Transparent Application Failover (TAF). SCAN is not supported.
PostgreSQL 10 8.5.2+ Discontinued as of June 30, 2024. Supported by Interaction Server starting with 8.5.2.
PostgreSQL 12 9.0.0+ Supported by Interaction Server starting with 9.0.003.06.
PostgreSQL 13 9.0.0+ Supported by Interaction Server starting with 9.0.009.03.
PostgreSQL 14 9.0.0+ Supported by Interaction Server starting with 9.0.010.07.
PostgreSQL 15 8.5.1+ Limited PostgreSQL support will be available for UCS and Interaction Server starting with 8.5.x (2015). Please see release notes. Last supported version: 9.0.004.07.
PostgreSQL 16 9.0.0+ Supported by Interaction Server starting with 9.0.013.05
PostgreSQL 9.6 8.5.2+ Discontinued as of November 11, 2021. Interaction Server - Last supported version: 9.0.004.07.

Supported Virtualization Platforms


IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to eServices.
Component Release Interface Conditions
eServices 8.1 Interaction Server
eServices 8.1.3+ E-mail Server
eServices no direct interface License Server
eServices no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Bot Gateway Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 9.0+
OpenJDK 17 Yes No Release: 9.0.009+
Starting with 9.0.009.05
Oracle Java 8 Developer's Kit (JDK), OpenJDK 8 Yes No Release: 9.0+
Transport Layer Security 1.2 Yes No Release: 9.0+

Classification Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 9.0+
Starting with 9.0.000.02
OpenJDK 17 Yes No Release: 9.0+
Starting with 9.0.000.14
Oracle Java 7 Developer's Kit (JDK) Yes No Release: 8.1.3 - 8.5.3
Discontinued as of December 11, 2018.
Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.1+
Starting with 8.5.110.03

Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

8.5.220.25-8.5.260.XX No Yes Release: 8.5.2
Tested with GAX 8.5.220.25
8.5.290.09 + No Yes Release: 9.0.0

Note the following:

  • Tested with GAX 8.5.290.09
  • Tested with GAX 9.0.001.37
  • Tested with GAX 9.0.100.56
  • New text
8.5.290.09-9.0.001.XX No Yes Release: 8.5.3

Note the following:

  • Tested with GAX 8.5.290.09
  • Tested with GAX 9.0.001.37

Third-Party Component Prerequisites

OpenJDK 17 Yes No Release: 9.0.001+
Starting with 9.0.001.14

Third-Party Library Dependencies

Spring 6.x Framework Yes No Release: 9.0.002+
Supported starting from GAX 9.0.108.01.

Digital Messaging Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 9.1+
Support starts with 9.1.002.02.

E-mail Server Java - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.5.1+
Support starts with 8.5.106.01.
OpenJDK 17 Yes No Release: 8.5.209+
Support starts with 8.5.209.05.
Oracle Java 7 Yes No Release: 8.1.4 - 8.5.1
Discontinued as of June 28, 2019.
Oracle Java 8 Yes No Release: 8.5.1+
Support starts with 8.5.103.11.

eServices Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

GAX 8.5.210.10 - GAX 8.5.260.xx No Yes Release: 8.5.1
GAX 8.5.220.25 - GAX 8.5.260.xx No Yes Release: 8.5.2
GAX 8.5.240.19 - GAX 8.5.260.xx No Yes Release: 8.5.300.09 - 8.5.301.09
GAX 8.5.270.06 No Yes Release: 8.5.3
Support starts with 8.5.302.02.
GAX 8.5.290.09 - GAX 9.0.001.xx No Yes Release: 9.0.000.09
GAX 8.5.290.09 - GAX 9.0.001.xx No Yes Release: 8.5.3
Supports starts with 8.5.304.10.
GAX 8.5.290.09 - GAX 9.0.101.xx No Yes Release: 9.0.001.08 - 9.0.003.03
GAX 8.5.290.09+ No Yes Release: 9.0
Support starts with 9.0.003.05.

Third-Party Component Prerequisites

OpenJDK 17 Yes No Release: 9.0.004+
Starting with 9.0.004.13

Third-Party Library Dependencies

Spring 6.x Framework Yes No Release: 9.0.005+
Supported starting from GAX 9.0.108.01.

Interaction Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.5.3

Note the following:

  • Starting with 8.5.302.12
  • Required only for the following optional functionalities
    • JMS and Kafka Capture Points
    • XML transformations
    • JMS and Groovy Event Loggers
OpenJDK 17 Yes No Release: 9.0

Note the following:

  • Starting with 9.0.012.05
  • Required only for the following optional functionalities:
    • JMS and Kafka Capture Points
    • XML transformations
    • JMS and Groovy Event Loggers
OpenJDK 8 Yes No Release: 8.5.3

Note the following:

  • Starting with 8.5.302.12
  • Required only for the following optional functionalities
    • JMS and Kafka Capture Points
    • XML transformations
    • JMS and Groovy Event Loggers

Interaction Server Cluster (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

GAX 8.5.240.19+ No Yes Release: 8.5.1+
GAX 9.0.001.37 No Yes Release: 9.0.0+
GAX 9.0.101.29 No Yes Release: 9.0.0+

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.5.2+
Starting with version 8.5.200.08
OpenJDK 8 Yes No Release: 8.5.2+
Starting with version 8.5.200.08
Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.1+

Knowledge Manager (Legacy) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Library Dependencies

Oracle Java 6 Developer's Kit (JDK) Yes No Release: 8.5.0

JDK 6 32-bit only, is used with 8.5.0 of Knowledge Manager.

Discontinued as of November 1, 2024.
Oracle Java 7 Developer's Kit (JDK) Yes No Release: 8.5.1

JDK 7 is used with 8.5.1 of Knowledge Manager.

Discontinued as of November 1, 2024.

Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

8.5.240.19 - 8.5.260.XX No Yes Release: 8.5.3

Note the following:

  • Support starting with 8.5.300.10
  • Tested with GAX 8.5.240.19
8.5.290.09 - 9.0.001.XX No Yes Release: 8.5.3

Note the following:

  • Support starts with 8.5.305.01.
  • Tested with GAX 8.5.290.09
  • Tested with GAX 9.0.001.37
9.0.100 + No Yes Release: 9.0.0

Note the following:

  • Support starts with 9.0.001.04.
  • Tested with GAX 9.0.100.56
GAX 8.5.210.10 - 8.5.260.xx No Yes Release: 8.5.1

Third-Party Component Prerequisites

OpenJDK 17 Yes No Release: 9.0.001+
Starting with 9.0.001.13

Third-Party Library Dependencies

Spring 6.x Framework Yes No Release: 9.0.002+
Supported starting from GAX 9.0.108.01.

Training Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 9.0+
Supported starting with 9.0.000.07
Oracle Java 7 Developer's Kit (JDK) Yes No Release: 7.6 - 8.5.1
Discontinued as of November 1, 2024.
Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.1+
Supported starting with 8.5.110.03.

Supported Operating Systems

eServices Manager (Plugin for Genesys Administrator Extension) Support

Web API Server (Legacy) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Supported Combinations of Web Servers and Servlet Engines

AIX; DB2; IBM WebSphere & HTTP Server Yes No Release: 8.5
Discontinued December 31, 2020
Linux; Apache/Tomcat Yes No Release: 8.5
WebAPI 8.5 supports RHEL 6.5, Apache 2.4, Tomcat 6, 7
Solaris; Oracle; Apache/Tomcat; IBM WebSphere and HTTP Server; BEA WebLogic Yes No Release: 8.5

WebAPI 8.5 supports Apache 2.4, Tomcat 6, 7, WebSphere 8.5, WebLogic 12cR3.

Solaris support discontinued as of December 31, 2020.

Third-Party Library Dependencies

Apache HTTP Server No Yes Release: 7.2 - 8.0.11
Apache HTTP Server 2.0 (7.2 - 7.5) 2.2.4 (7.6) 2.2.11 (8.0) 2.2.14 (8.0.1+)
Apache Tomcat No Yes Release: 7.2+
Tomcat 5.5 with WebAPI 7.2 Tomcat 6.0 with WebAPI 7.6+ Tomcat 7.0 with WebAPI 8.5
BEA WebLogic Yes No Release: 7.2 - 8.0.11
BEA WebLogic 8.1 with WebAPI 7.2 - 7.6.1 BEA WebLogic 9.2 with WebAPI 8.0+
IBM WebSphere Yes No Release: All
IBM WebSphere 6.0 (7.2 - 7.6.1); WebSphere 6.1 (8.0+); WebSphere 7.0 (8.1.0); WebSphere 8.5 (8.1.2+)
Jetty Yes No Release: 8.5
Jetty 8 and 9 supported by WebAPI 8.5 only
Microsoft IIS Yes No Release: 8.0.1+
IIS 6.0 and IIS 7.0 (8.0.1+) IIS is not supported with WebAPI 8.5
Oracle Java Developer's Kit (JDK) Yes No Release: All
JDK 1.4.2 (7.0.1 - 7.6.1); JDK 1.5 (7.6); JDK 1.6 (8.0+); JDK 1.7 (8.5+) From Release 8.0.1, Web API Server supports the JDK version that is included in the supported configuration Web Server/Application Server.
Oracle WebLogic Yes No Release: 8.5
WebLogic 12cR3 supported by WebAPI 8.5 only
OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.3 Support starting with version 8.5.301.09.
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.1  
Linux Red Hat Enterprise Linux 6 8.5.1+  
Linux Red Hat Enterprise Linux 7 8.5.3  
Windows Windows Server 2008 8.5.0+  
Windows Windows Server 2012 8.5.0+ Web Collaboration is not supported on this operating system.

eServices Server Components Support

Notes:

  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • eServices server components include Classification Server, Chat Server, E-mail Server, Interaction Server, Interaction Server Proxy, SMS Server, Training Server, Universal Contact Server, and Universal Contact Server Proxy. It also includes the following groups of servers: Web API (Web API Server, Web API Server for WebLogic, Web API Server for WebSphere, .NET Web API Server and Samples)
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Unless stated otherwise in the table(s) below, Universal Contact Server is synonymous with Universal Contact Server and Universal Contact Server Proxy. Interaction Server is synonymous with Interaction Server and Interaction Server Proxy.
  • Web Collaboration is not supported on AIX.
OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.0.2+ eServices components are supported beginning with Release 8.0.210. eServices WebAPI supports AIX 7.1 starting from 8.5+.
Linux CentOS Linux 7 8.5.2+ Supported for the following components:
  • Interaction Server 8.5.201.05+
  • Classification Server 8.5.300.03+
  • Chat Server 8.5.201.05+
  • Email Server 8.5.104.103+
  • Universal Contact Server 9.100.03+
Linux Red Hat Enterprise Linux 5 8.1+ Latest version of Universal Contact Server to support RHEL5 is 8.5.200.19.
Linux Red Hat Enterprise Linux 6 8.1.4+ eServices WebAPI supports RHEL6 starting from 8.5+
Linux Red Hat Enterprise Linux 7 8.5.1+ Supported by Chat Server, Interaction Server, E-mail Server (starting with version 8.5.104.13), and Universal Contact Server (starting with version 8.5.300.05).
Windows Windows Server 2008 8.1+  
Windows Windows Server 2012 8.5+  
Windows Windows Server 2016 8.5+ Supported only by E-mail Server (starting with version 8.5.104.13) Chat Server (starting with version8.5.201.05) and Universal Contact Server (starting with version 8.5.300.05).

Genesys Social Engagement Server Components Support

Notes:

  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Starting with release 8.1.4, Genesys Social Engagement was split from eServices. Social Engagement server components include: Social Messaging Server or Digital Messaging Server, Social Messaging Plugin for Genesys Agent Desktop, Interaction Workspace Plug-ins for Facebook/Twitter/RSS.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.1+  
Linux Red Hat Enterprise Linux 6 8.1.3+  
Solaris Solaris SPARC 64-bit 10 7.2+ Beginning with Release 7.6.1, the eServices component Interaction Server supports only Solaris SPARC 64-bit 10.
Windows Windows Server 2008 8.1 Web Collaboration is not supported on this operating system.
Windows Windows Server 2012 8.5+  
Windows Windows Server 2016 9.0.000.07 Supported only by Digital Messaging Server (DMS).

Knowledge Manager (Legacy) Support

OS Family Operating System Release Conditions
Windows Windows 7 8.0.1+  
Windows Windows Server 2008 8.0.1-8.5.1 Web Collaboration is not supported on this operating system.

Privacy Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.3 Support starting with version 8.5.300.10.
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.1  
Linux Red Hat Enterprise Linux 6 8.5.1+  
Linux Red Hat Enterprise Linux 7 8.5.3  
Windows Windows Server 2008 8.5.0+ Web Collaboration is not supported on this operating system.
Windows Windows Server 2012 8.5.0+  

Supported Browsers

Notes:

  • For browser support information of Genesys Widgets, see <a class="external text" rel="nofollow">Supported Operating Environment: Genesys Widgets</a>
Component Browser Release Conditions/Limitations
Content Analyzer (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.2+ Tested with version 46+
Content Analyzer (Plugin for Genesys Administrator Extension) Google Chrome 8.5.2+ Tested with version 56
Content Analyzer (Plugin for Genesys Administrator Extension) Microsoft IE 8.5 Tested with version 11
eServices Manager (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.0+ Tested with version 46
eServices Manager (Plugin for Genesys Administrator Extension) Google Chrome 8.5.0+ Tested with version 56
eServices Manager (Plugin for Genesys Administrator Extension) Microsoft IE 8.5 Tested with version 11
Privacy Manager (Plugin for Genesys Administrator Extension) Google Chrome 8.5.0+ Tested with version 48
Privacy Manager (Plugin for Genesys Administrator Extension) Microsoft IE 8.5 Tested with version 11

Supported Database/DB Clusters

Notes:

  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
Cassandra 2 8.5.104+ For Chat Transcript storage only.
IBM DB2 10 8.1.4  
IBM DB2 9.7 8.1  
MS SQL Server 2008 8.0.1+  
MS SQL Server 2012 8.5+  
MS SQL Server 2012 Cluster 8.5+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2014 8.5.1+ Supported by Interaction Server as of version 8.5.108.05. Supported by Universal Contact Server as of version 8.5.2.
MS SQL Server 2014 Cluster 8.5.1+ Supported by Interaction Server as of version 8.5.108.05. Supported by Universal Contact Server as of version 8.5.2. Also supports AlwaysOn capability.
MS SQL Server 2016 8.5+ Supported by Interaction Server starting with 8.5.109. Supported by Universal Contact Server starting with 8.5.3.
MS SQL Server 2016 Cluster 8.5.1+ Supported by Interaction Server starting with 8.5.109. Supported by Universal Contact Server starting with version 8.5.3.
Oracle 11g RAC 8.1+ SCAN is not supported. Oracle 11g RAC is supported by Interaction Server 8.1.2+ and Universal Contact Server 8.1. Oracle 11g Rel 1 and Rel 2 are supported. Last version of Universal Contact Server to support Oracle 11g (RAC) is version 8.5.2.
Oracle 12c 8.5+  
Oracle 12c R2 8.5.3 Universal Contact Server starting with version 8.5.300.09.
Oracle 12c R2 RAC 8.5.3 Universal Contact Server starting with version 8.5.300.09.
Oracle 12c RAC 8.5+ SCAN is not supported.
PostgreSQL 9 8.5.1+ Limited PostgreSQL support will be available for UCS and Interaction Server starting from 8.5.x (2015). Please see release notes.
PostgreSQL 9.6 8.5.3  

Supported Virtualization Platforms

TipSee the global page that lists all <a title="Documentation:System:SOE:Virtualization:Current">Virtualization</a>-related information.

IPV6 Support for Common Interfaces

Notes:

  • Release Support numbers refer to eServices.
Component Release Interface Conditions
  no direct interface SIP Server/T-Server  
  8.1.3+ Universal Contact Server  
  8.1.3+ E-mail Server  
  8.1 Interaction Server  
  no direct interface License Server  

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

8.5.220.25 + No Yes Release: 8.5.2

Tested with GAX 8.5.220.25

eServices Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

GAX 8.5.210.10 + No Yes Release: 8.5.1

Tested with GAX 8.5.210.10

GAX 8.5.220.25 + No Yes Release: 8.5.2

Tested with GAX 8.5.220.25

GAX 8.5.240.19 + No Yes Release: 8.5.3

Tested with GAX 8.5.240.19

Knowledge Manager (Legacy) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Library Dependencies

Oracle Java 6 Developer's Kit (JDK) Yes No Release: 8.5.0

JDK 6 32-bit only, is used with version 8.5.0 of Knowledge Manager.

Oracle Java 7 Developer's Kit (JDK) Yes No Release: 8.5.1

JDK 7 is used with version 8.5.1 of Knowledge Manager.

Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

8.5.210.10 + No Yes Release: 8.5.1

Tested with GAX 8.5.210.10

8.5.240.19 + No Yes Release: 8.5.3

Tested with GAX 8.5.240.19

Web API Server (Legacy) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Library Dependencies

Apache HTTP Server No Yes Release: 7.2 - 8.0.11

Apache HTTP Server 2.0 (7.2 - 7.5) 2.2.4 (7.6) 2.2.11 (8.0) 2.2.14 (8.0.1+)

Apache Tomcat No Yes Release: 7.2+

Tomcat 5.5 with WebAPI 7.2 Tomcat 6.0 with WebAPI 7.6+ Tomcat 7.0 with WebAPI 8.5

BEA WebLogic Yes No Release: 7.2 - 8.0.11

BEA WebLogic 8.1 with WebAPI 7.2 - 7.6.1 BEA WebLogic 9.2 with WebAPI 8.0+

IBM WebSphere Yes No Release: All

IBM WebSphere 6.0 (7.2 - 7.6.1); WebSphere 6.1 (8.0+); WebSphere 7.0 (8.1.0); WebSphere 8.5 (8.1.2+)

Jetty Yes No Release: 8.5

Jetty 8 and 9 supported by WebAPI 8.5 only

Microsoft IIS Yes No Release: 8.0.1+

IIS 6.0 and IIS 7.0 (8.0.1+) IIS is not supported with WebAPI 8.5

Oracle Java Developer's Kit (JDK) Yes No Release: All

JDK 1.4.2 (7.0.1 - 7.6.1); JDK 1.5 (7.6); JDK 1.6 (8.0+); JDK 1.7 (8.5+) From Release 8.0.1, Web API Server supports the JDK version that is included in the supported configuration Web Server/Application Server.

Oracle WebLogic Yes No Release: 8.5

WebLogic 12cR3 supported by WebAPI 8.5 only

Supported Combinations of Web Servers and Servlet Engines

AIX; DB2; IBM WebSphere & HTTP Server Yes No Release: 8.5

WebAPI 8.5 supports AIX 7.1, WebSphere 8.5, IBM SDK 1.7_64

Linux; Apache/Tomcat Yes No Release: 8.5

WebAPI 8.5 supports RHEL 6.5, Apache 2.4, Tomcat 6, 7

Solaris; Oracle; Apache/Tomcat; IBM WebSphere and HTTP Server; BEA WebLogic Yes No Release: 8.5

WebAPI 8.5 supports Solaris 10, Apache 2.4, Tomcat 6, 7, WebSphere 8.5, WebLogic 12cR3












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