Copyright
All Genesys software is © Copyright 2016 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
Universal Contact Server 9.0 Product Alerts
Although Genesys Knowledge Management (GKC) Content Management Server (CMS) is part of the deployment of UCS 9.0, all functionality related to CMS is not supported in this restricted release. Thus, the following are not currently supported:
- Personally Identifiable Information (PII)
- Standard Response Libraries (SRL)
- Screening Rules
- Rendering of field codes
- Classification and training
New in Release 9.0
9.0.000.29
Active/active N+1 architecture
N+1 architecture provides enhanced reliability and scalability of the UCS solution. Clients can connect to any UCS node-all data is available on any node. Each UCS node connects to the Cassandra cluster and, depending on the consistency level and replication factor required, UCS can connect to other UCSs. If a UCS node fails, clients can reconnect to another live node and resume work. Both UCS nodes and Cassandra nodes can fail individually without data loss or long outage.
Geo-replication
UCS 9.0 supports geo-replication by using the Datacenter Replication feature in Cassandra. Geo-replication systems are designed to improve the distribution of data across geographically distributed data networks.
Data Expiration
Data expiration allows you to keep contacts, interactions and profiles for a limited period of time. Data expiration relies on a data retention policy that uses the time-to-live (TTL) parameter in Cassandra.
REST API
Clients can connect to UCS 9.0 using either the Genesys PSDK or the new RESTful API.
Support for Cassandra and Elasticsearch Monitoring
The Cassandra and Elasticsearch monitoring tools implemented in this release provide statistics on UCS, Cassandra and Elasticsearch clusters. A UCS for dedicated monitoring and maintenance can now run in Monitoring mode, enabled by setting the monitor/enable option to true.
Support for Cassandra Maintenance
The Cassandra maintenance tools implemented in this release enable Snapshot and Repair maintenance functions to be performed on Cassandra clusters. These function are controlled by configuration options maintenance/snapshot and maintenance/repair.
Support for Rolling Upgrade without Service Interruption
Rolling upgrade, including data migration, without service interruption is now supported.
Support for Sort Order in Interaction Search
Results of interaction searches, including searches returning 100+ records, can now be sorted. This new functionality is available through an evolution of InteractionListGet and ContactListGet functions. These now accept Elasticsearch queries associated with the key ESQuery. The previous full-text search API function is now deprecated.
Genesys CMS Limitation
Although Genesys Knowledge Management (GKC) Content Management Server (CMS) is part of the deployment of UCS 9.0, all functionality related to CMS is not supported in this restricted release. Thus, the following are not currently supported:
- Personally Identifiable Information (PII)
- Standard Response Libraries (SRL)
- Screening Rules
- Rendering of field codes
- Classification and training
Universal Contact Server 9.0 RESTRICTED
Universal Contact Server (UCS) 9.0 interfaces with a cluster of Cassandra databases that store the following:
- Contact information—Names, addresses, phone numbers
- Context Services profiles and extensions
- Contact history—Previous interactions with this contact
- The UCS section of the Administrator's Guide.
- The Universal Contact Server section of the eServices Options Reference, which describes configuration options for release 8.5.x. For releases prior to 8.5.0, see the eServices 8.5 Reference Manual.
- The eServices Deployment Guide. Although it does not have a separate section on UCS, searching the manual for “Universal Contact Server” will help you find information on deployment.
What's New
Release Notes
The Universal Contact Server 9.0.x Release Note is supplied with the Installation Package for this release.
Documentation
Deployment Guide (restricted)
Use this document to deploy Universal Contact Server and enable its features.
Administrator's Guide (restricted)
Use this document to perform administrator functions on Universal Contact Server.
Migration Guide (restricted)
Use this document to migrate from Universal Contact Server 8.5.2 to 9.0.
Sizing and Hardware Guide (restricted)
Use this document to size and scale UCS for your requirements.
API Reference Guide (restricted)
Use this document for information on Universal Contact Server API methods, parameters, requests and responses.