Genesys Altocloud Administrator's Guide

Getting Started

Overview of customer journey

Account settings

My Details
Account
Interactions
Tracking settings
Tracking code
SAML configuration

Agent settings

Agent notifications
Saved responses

Integrations

Marketo
My Apps
Salesforce
Slack
PureCloud

Interaction tags

Interaction tags

Account phone numbers

Account phone numbers

Smart tags

Smart tags

People

Teams
Users

Journey shaping

Action maps
Chat offers
Chat windows
Chat surveys
Callbacks
Content offers
Webhooks
Auto Responses
Outcomes
Personas
Machine learning

Analytics

Action map performance
Interactions
Interaction reports
Leads
Live team dashboard
Team reports
Visitor activity
Visit history

Compliance

GDPR
SOC-2

UTM parameters

UTM parameters