Genesys Intelligent Automation Deployment Guide

9.x

Genesys Intelligent Automation is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See Genesys Intelligent Automation to check which component releases are part of 9.x.

This document describes the necessary steps to deploy Genesys Intelligent Automation.

Overview

• About Intelligent Automation
• Pure Engage and Pure Connect
• GDPR compliance
• Architecture
• Supported Languages
• Changes in this document

Sizing and Prerequisites

• Hardware sizing
• Software requirements
• IVR requirements
• Standards and protocols

What is in this document?

This document contains the following topics:

• Sizing Recommendations and Software Prerequisites—Provides information on required hardware and software to support the Intelligent Automation installation.
• Pre-Installation Checklist—Lists steps you must complete before installing Intelligent Automation.
• Deployment—Describes how to install Intelligent Automation.
• Configuration—Describes how to configure Intelligent Automation.