Genesys Altocloud Administrator's Guide

Getting Started

Getting started

Account settings

My Details
Account
Interactions
Tracking settings
Tracking code
SAML configuration

Integrations

Marketo
Salesforce
Slack
PureCloud

Interaction tags

Interaction tags

Account phone numbers

Account phone numbers

Smart tags

Smart tags

People

Teams
UsersQuestion: Keep or remove?

Journey shaping

Action maps
Chat offers
Chat windows
Chat surveys
Content offers
Webhooks
Auto Responses
Outcomes
Personas
Machine learning

Analytics

Action map performance
Interactions
Interaction reports
Leads by outcome score
Live team dashboardQuestion: Keep or remove?
Team reportsQuestion: Keep or remove?
Visitor activity
Visit history

Compliance

GDPR
SOC-2Question: Keep or remove?

UTM parameters

UTM parameters