Genesys Altocloud Administrator's Guide

Getting Started

Getting started

Account settings

My Details
Account
(User) Interactions
Tracking settings
Tracking code
SAML configuration

Integrations

Marketo
Salesforce
Slack
PureCloud

Interaction tags

Interaction tagsQuestion: Keep or remove?

Account phone numbers

Account phone numbersQuestion: Keep or remove?

Smart tags

Smart tags

People

Teams
UsersQuestion: Keep or remove?

Journey shaping

Action maps
Chat offers
Chat windows
Chat surveys
Content offers
Webhooks
Auto Responses
Outcomes
Personas
Machine learningQuestion: Keep or remove?

Analytics

Action map performance
Interactions
Interaction reports
Leads by outcome score
Live team dashboardQuestion: Keep or remove?
Team reportsQuestion: Keep or remove?
Visitor activity
Visit history

Compliance

GDPR
SOC-2Question: Keep or remove?

UTM parameters

UTM parameters