Genesys Altocloud Administrator's Guide

Getting Started

Getting started

Account settings

My Details
Account
Interactions
Tracking settings
Tracking code
SAML configuration

Integrations

Marketo
Salesforce
Slack
PureCloud

Interaction tags

Interaction tagsQuestion: Keep or remove?

Account phone numbers

Account phone numbersQuestion: Keep or remove?

Smart tags

Smart tags

People

Teams
UsersQuestion: Keep or remove?

Journey shaping

Action maps
Chat offers
Chat windows
Chat surveys
Content offers
Webhooks
Auto Responses
Outcomes
Personas
Machine learningQuestion: Keep or remove?

Analytics

Action map performance
Visitor activity

Compliance

GDPR
SOC-2Question: Keep or remove?

UTM parameters

UTM parameters