SIP Cluster Components
[In progress]
The SIP Cluster includes several core and supporting components:
- SIP Server provides the hardware-to-software interface for calls.
- SIP Proxy acts as SIP registrar and hides the SIP Server infrastructure from SIP endpoints.
- SIP Feature Server handles voicemail, provides the user interface for configuring and using dial plans, supports monitoring.
- Orchestration Server and Universal Routing Server provide voice-routing capabilities.
- Stat Server provides support for the reporting of interactions in the cluster environment.
- Historical Reporting in the SIP Cluster solution provides detailed data, analytics, and reports about activity in your entire contact center, through use of several Genesys products:
- Interaction Concentrator
- Genesys Info Mart
- Reporting and Analytics Aggregates (RAA)
- Genesys Interactive Insights (GI2)
- Workspace Web Edition is the required desktop for this solution. The Genesys softphone or a Genesys supported SIP hardphone can be used for voice interactions with the agent. The agent can log into any data center as he or she is effectively logging into a single switch.
- Outbound Contact is an automated system that is used to create, modify, and run outbound dialing campaigns/dialing sessions in which agents interact with customers.
- Genesys Interaction Recording is a call recording solution, screen capture, and Quality Monitoring (QM) tool utilized to store, manage, and playback recorded voice conversations and screen captures, as well as provide quality assurance. [Writer's note: GIR will be available at the end of 2018 (or so) when Voice Processor is developed. Should we hide GIR for now?]
What is a SIP Cluster Node
What is a SIP Cluster Node will depend on your environment and demands of your contact center. We can suggest a component layout based on testing in our labs.
At a minimum, the core components of the SIP Cluster Node are:
- One HA pair of SIP Servers
- SIP Proxy
- SIP Feature Server
- URS
- ORS
- Stat Server
- ICON
- VQ SIP Server
- VQ ICON
Currently, one SIP Cluster Node can handle up to 60 calls per second. To increase call process capacity, deploy several SIP Cluster Nodes. [Writer's note: What we could recommend here?]
The following diagram illustrates a suggested layout of components, and the connections between them, that can be deployed on virtual machines.
Minimum Recommended Versions [TBD]
[Versions: https://intranet.genesys.com/display/POD/PoD+Platform+Version+Matrix]
The following table lists the components and their minimum recommended versions that are part of the SIP Cluster solution.
| Component Name | Supported Component Version |
| Genesys Info Mart | 8.5.005.20 From the VM Spec: Important: If Outbound Contact is deployed on the VM and Historical reporting is planned to be used, GIM version 8.1.301.07 or higher must be used. |
| Genesys Info Mart Administration Console | |
| Genesys Interactive Insights | 8.1.106.16 |
| GVP Media Control Platform | 8.5.161.34 |
| GVP Resource Manager | 8.5.170.77 |
| Interaction Concentrator | 8.1.509.07 |
| Local Control Agent | 8.5.100.12 |
| SIP Proxy | 8.1.100.72 |
| SIP Server | 8.1.102.73 |
| SIP Feature Server | 8.1.201.88 |
| Stat Server | 8.5.104.25 |
| Universal Routing Server | 8.1.400.35 |
| Orchestration Server | 8.1.400.62 |