When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
What is Interaction Workspace?
Interaction Workspace is a smart-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
This documentation gives you the information you need in order to create agent desktop applications using Interaction Workspace.
Other documentation where Interaction Workspace is used:
Interaction Workspace supports silent monitoring of agents on two different server types, SIP Server and for Cisco Unified Communications Manager.
Helpful Links
Release Notes
International Release Notes and Help
Interaction Workspace 8.1 International Release Notes and Help
CD Readme
Current documentation set for Interaction Workspace 8.1.
Deployment Guide Use to deploy Interaction Workspace.
.NET Developer's Guide and API Reference Use to customize Interaction Workspace.
Extension Examples Use this to understand best coding practices.
Custom Localization Use this to build your own localization of Interaction Workspace.
User's Guide Use this to understand basic agent use case procedures for Interaction Workspace.
Help (wiki) Help (CHM) Use this help file as a guide to the Interaction Workspace user interface.
Helpful Links
Current documentation set for Interaction Workspace 8.0.
Deployment Guide Use to deploy Interaction Workspace.
Extension Examples Use these to understand best coding practices.
User's Guide Use this to understand basic agent use case procedures for Interaction Workspace.
Help Use this help file as a guide to the Interaction Workspace user interface.