Revision as of 18:21, June 12, 2018 by Djudge (talk | contribs) (Created page with "= WebRTC= __NOTOC__ middle '''Note:''' Not all changes listed below may pertain to your deployment. *June 29, 2018 (8.5.xxx.xx)...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

WebRTC

Information.png Note: Not all changes listed below may pertain to your deployment.

June 29, 2018 (8.5.xxx.xx)

What's New

  • Provides the ability to Agents to connect from private enterprise networks, remote contact centers, etc.
  • Provides the ability to Agents to connect from their home network.
  • Supports integration with SIP Cluster.
  • Supports G.711 codec for calls.
  • Supports call flows like inbound, outbound, single step transfer, two step transfers, conference, and call supervisions.
  • Supports Opus codec for voice.
  • Supports transcoding from one codec to the other.
  • Provides call recording capabilities through Genesys Interaction Recording (GIR).
  • Supports integration with Media Control Platform (MCP) to offer core Genesys features.

Known Issues

There are currently no known issues.

Comments or questions about this documentation? Contact us for support!