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WebRTC

Information.png Note: Not all changes listed below may pertain to your deployment.

June 29, 2018 (9.0.000.xx)

What's New

  • Provides the ability to Agents to connect from private enterprise networks, remote contact centers, etc.
  • Provides the ability to Agents to connect from their home network.
  • Supports integration with SIP Cluster.
  • Supports Opus and G.711 codec for voice.
  • Supports call flows like inbound, outbound, single step transfer, two step transfers, conference, and call supervisions.
  • Supports transcoding from one codec to the other.
  • Provides call recording capabilities through Genesys Interaction Recording (GIR).
  • Supports single party and third party call control procedures.
  • Supports integration with Media Control Platform (MCP) to offer core Genesys features.

Known Issues

There are currently no known issues.

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