Genesys Altocloud Administrator's Guide

Getting Started

Getting started

Account settings

My Details
Account
Interactions
Tracking settings
SAML configuration

Integrations

Marketo
Salesforce
Slack
PureCloud

People

Teams
UsersQuestion: Keep or remove-Angelo to confirm.

Journey shaping

Action maps
Chat offers
Chat windows
Chat surveys
Content offers
Webhooks
Outcomes
Personas

Analytics

Action map performance
Visitor activity

[Documentation:ATC:AdministratorsGuide:Userinteractions|Interactions]]
Interaction reports
Leads by outcome score
Live team dashboardQuestion: Keep or remove?
Team reportsQuestion: Keep or remove?
Visitor activity
Visit history

Compliance

GDPR
SOC 2