SIP Cluster Components
[Ready for review]
The SIP Cluster includes several core and supporting components:
- SIP Server provides the hardware-to-software interface for calls.
- SIP Proxy acts as SIP registrar and hides the SIP Server infrastructure from SIP endpoints.
- SIP Feature Server handles voicemail, provides the user interface for configuring and using dial plans.
- Orchestration Server and Universal Routing Server provide voice-routing capabilities.
- Stat Server provides support for the reporting of interactions in the cluster environment.
- Historical Reporting in the SIP Cluster solution provides detailed data, analytics, and reports about activity in your entire contact center, through use of several Genesys products:
- Interaction Concentrator
- Genesys Info Mart
- Reporting and Analytics Aggregates (RAA)
- Genesys Interactive Insights (GI2)
- Workspace Web Edition is the required desktop for this solution. The Genesys softphone or a Genesys supported SIP hardphone can be used for voice interactions with the agent. The agent can log into any data center as he or she is effectively logging into a single switch.
- Outbound Contact is an automated system that is used to create, modify, and run outbound dialing campaigns/dialing sessions in which agents interact with customers.
- Genesys Interaction Recording is a call recording solution, screen capture, and Quality Monitoring (QM) tool utilized to store, manage, and playback recorded voice conversations and screen captures, as well as provide quality assurance. [GIR will be available at the end of 2018 (or so) when Voice Processor is developed. Should we hide GIR for now?]
What is a SIP Cluster Node
What is a SIP Cluster Node will depend on your environment and demands of your contact center. Reference configuration of the SIP Cluster Node contains the following components:
- SIP Server
- SIP Feature Server
- URS
- ORS
- Stat Server
- ICON
All components are deployed with corresponding redundancy.
Currently, one SIP Cluster Node can handle up to 60 calls per second. To increase call process capacity, deploy several SIP Cluster Nodes.
The following diagram illustrates a suggested layout of components, and the connections between them, that can be deployed on virtual machines.
Minimum Recommended Versions
The following table lists the components and their minimum recommended versions that are part of the SIP Cluster solution.
[What other components should be added?]
| Component Name | Minimum Supported Version |
| Genesys Info Mart | 8.5.005.20 |
| Genesys Interactive Insights | 8.1.106.16 |
| GVP Media Control Platform | 8.5.161.34 |
| GVP Resource Manager | 8.5.170.77 |
| Interaction Concentrator | 8.1.509.07 |
| Local Control Agent | 8.5.100.12 |
| Orchestration Server | 8.1.400.62 |
| SIP Feature Server | 8.1.201.88 |
| SIP Proxy | 8.1.100.72 |
| SIP Server | 8.1.102.73 |
| Stat Server | 8.5.104.25 |
| Universal Routing Server | 8.1.400.35 |
| [https://enu.docs.genesys.com/Documentation/RN/latest/web-svr-apps85rn/web-svr-apps85rn Web Services and Applications}} | 8.5.202.40 |
[[Category:V:SIPC:DRAFT]