Unsupported Functionality

[In progress]

[FDS: https://intranet.genesys.com/pages/viewpage.action?spaceKey=RDSIPS&title=SIP+Cluster+Feature+Support]

The following tabs provide high-level information about functionality that is not supported in this release of SIP Cluster. Consult documentation of particular products and corresponding product teams for possible limitations of their products in the SIP Cluster architecture.

Partially supported functionality

• Alternate Routing
• Automatic Inactive Agent Logout
• Call Recording MSML-based
• Dynamic Call Recording
• Multi-Site Supervision
• Emulated Agents
• Endpoint Service Monitoring

Unsupported functionality

The following SIP Server functionality is not supported in the SIP Cluster:

• ACD Queues
• Alternate Routing - Stranded Calls
• Alternate Routing - Unresponsive ORS/URS
• Associating an ACD Queue with a Routing Point
• Asterisk Voice Mail Integration
• Call Completion Features
• Call Park/Retrieve
• Call Pickup
• Call Recording NETANN-Based
• Supervision of Routing Points
• Remote Supervision
• Class of Service
• Contact Header Handling Options
• Dial Plan (only Feature Server dial plan is supported)
• Dummy SDP
• E911 Emergency Gateway

• ISCC
• ACD Queue
• Options configured on the Agent Login level
• Enterprise/PBX features:
  • Find-me-follow-me
  • Hunt-group
  • Nailed up connections (considered in the future)
  • Shared call appearance
  • Call Admission Control (CAC)

|-| Routing=

Universal Routing

The following Universal Routing functionality is not supported in SIP Cluster:

• Certain IRD functions and objects, see Routing Limitations
• Some Predefined Statistics and Predefined Macros
• Routing to and setting thresholds for non-configured DNs
• Routing using agent capacity information
• Strategy for ring-no-answer situations
• Cost-based routing
• Agents participating in multiple outbound campaigns
• Load balancing

|-| Historical Reporting=

Historical Reporting

All ICON and Genesys Info Mart functionality is supported in SIP Cluster, but certain data is no longer reported or is reported differently. For more information, see Historical Reporting Deployment Considerations.

|-| GWS and WWE=

Web Services and Applications and Workspace Web Edition

The following Workspace Web Edition 8.5.2 on-premises features are not supported for SIP Cluster:

• Remote agent phone number support
• Nailed up connection establishment on first call
• Routing Point monitoring and coaching

|-| GIR=

Genesys Interaction Recording

The Genesys Interaction Recording (GIR) solution is not yet available for SIP Cluster on premise deployment.

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