WebRTC

Note: Not all changes listed below may pertain to your deployment.

• June 29, 2018 (9.0.000.xx)
• Known Issues

June 29, 2018 (9.0.000.xx)

What's New

(Release notes including review comments from Softphone team)

• Genesys Softphone now supports the WebRTC protocol specification, including Opus and G.711 audio codecs.
• Genesys WebRTC supports the traditional audio codecs through transcoding.
• Genesys WebRTC supports all the call flows supported by Genesys Softphone on the Pure Engage Cloud platform.
• Genesys WebRTC enables agents to communicate with the PEC platform over the internet (public or private networks).
• Genesys WebRTC also supports call recording functionalities through Genesys Softphone.

Old release notes

• Provides the ability to Agents to connect from private enterprise networks, remote contact centers, etc.
• Provides the ability to Agents to connect from their home network.
• Supports integration with SIP Cluster.
• Supports Opus and G.711 codecs for voice.
• Supports call flows like inbound, outbound, single step transfer, two step transfers, conference, and call supervisions.
• Supports transcoding from one codec to the other.
• Provides call recording capabilities through Genesys Interaction Recording (GIR).
• Supports single party and third party call control procedures.
• Supports integration with Media Control Platform (MCP) to offer core Genesys features.

Known Issues

There are currently no known issues.