Revision as of 17:52, June 21, 2018 by Umamaheswari.85 (talk | contribs)
WebRTC Media Service
Note: Not all changes listed below may pertain to your deployment.
June 29, 2018 (9.0.000.xx)
What's New
- Genesys Softphone now supports the WebRTC protocol specification, including G.711 and Opus audio codecs.
- WebRTC MS supports all the call flows supported by Genesys Softphone on the Pure Engage Cloud (PEC) platform.
- Enables Agents using Genesys Softphone (WebRTC connected) to interact with WebRTC MS on the PEC platform over the Internet.
- Signalling and media encryption capabilities of WebRTC MS ensures appropriate security for the voice communications over the public network.
- Supports Genesys Softphone 9.0.003.04+
Known Issues
There are currently no known issues.
Comments or questions about this documentation? Contact us for support!