WebRTC Media Service

Note: Not all changes listed below may pertain to your deployment.

• June 29, 2018 (9.0.000.xx)
• Known Issues

June 29, 2018 (9.0.000.xx)

Initial Release

This is the initial release of WebRTC Media Service on the Pure Engage Cloud (PEC) platform. The WebRTC Media Service enables Agents to handle video calls through Genesys Softphone. The WebRTC Media Service supports Genesys Softphone v9.0.003.04+

What's New

• Genesys Softphone now supports the WebRTC protocol specification, including G.711 and Opus audio codecs.
• WebRTC Media Service supports all the call flows supported by Genesys Softphone on the PEC platform.
• Enables Agents using Genesys Softphone (WebRTC connected) to interact with WebRTC Media Service on the PEC platform over the Internet.
• Signalling and media encryption capabilities of WebRTC Media Service ensures appropriate security for the voice communications over the public network.

Known Issues

There are currently no known issues.