WebRTC Media Service

Note: Not all changes listed below may pertain to your deployment.

• June 29, 2018 (9.0.000.xx)
• Known Issues

June 29, 2018 (9.0.000.xx)

What's New

Initial Release This is the initial release of WebRTC Media Service on the Pure Engage Cloud (PEC) platform. The WebRTC Media Service enables your Agents to handle both inbound and outbound video calls through WebRTC-capable devices like Genesys Softphone. The WebRTC Media Service supports Genesys Softphone version 9.0.003.04+.

The key features of WebRTC Media Service are:

• Allows Genesys Softphone to support the WebRTC protocol specification, including G.711 and Opus audio codecs.
• Supports all the call flows supported by Genesys Softphone on the PEC platform.
• Enables Agents using WebRTC-capable Genesys Softphone to interact with WebRTC Media Service on the PEC platform over the Internet.
• Signalling and media encryption capabilities of WebRTC Media Service ensures appropriate security for the voice communications over the public network.

Known Issues

There are currently no known issues.