SIP Cluster Solution Guide

Important

This is the DRAFT version of this document dedicated to the new SIP Cluster.

Use this guide to find a general overview of how the SIP Cluster works, as well as all special configuration of Genesys components related to the SIP Cluster solution.

About SIP Cluster

Find out how SIP Cluster components and applications work.

• Overview
• Cluster components
• Unsupported functionality
• Deploying SIP Cluster
• Prerequisites
• Configuring DNS records
• Configuring Switch and DN objects

Component Configuration

Find procedures to set up the core components.

• Configuring SIP Server
• Configuring SIP Proxy
• Configuring SIP Feature Server
• Stat Server
• ORS
• URS
• Outbound Contact

more >>

Routing Principles

Find out about a routing concept specific to SIP Cluster.

• Routing principles
• Agent availability for routing
• Agent reservation
• Routing optimization
• Routing limitations

Historical Reporting

Find out about historical reporting in SIP Cluster.

• Overview
• Architecture
• Deployment considerations
• Operational considerations
• Deployment tasks
• SIP Business Continuity

Administration and Maintenance

Find out how to use the cluster.

• Starting SIP Cluster
• Shutting Down a Cluster Node

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