SIP Cluster Solution Guide

Use this guide to find a general overview of how the SIP Cluster works, as well as all special configuration of Genesys components related to the SIP Cluster solution.

About SIP Cluster

Find out how SIP Cluster components and applications work.

• Overview
• Cluster components
• Unsupported functionality
• Deploying SIP Cluster
• Prerequisites
• Configuring DNS records
• Configuring Switch and DN objects

Component Configuration

Find procedures to set up the core components.

• Configuring SIP Server
• Configuring SIP Proxy
• Configuring SIP Feature Server
• Stat Server
• ORS
• URS
• Outbound Contact
• Web Services and Applications
• Genesys Mobile Services

Routing Principles

Find out about a routing concept in SIP Cluster.

• Routing principles
• Agent availability for routing
• Agent reservation
• Routing optimization
• Routing limitations

Historical Reporting

Find out about historical reporting in SIP Cluster.

• Overview
• Architecture
• Deployment considerations
• Operational considerations
• Deployment tasks
• SIP Business Continuity