Genesys Altocloud Administrator's Guide

Getting Started

Getting started

Account settings

My Details
Account
Interactions
Tracking settings

Integrations

Marketo
Salesforce
Slack
PureCloud

People

Teams
UsersQuestion: Keep or remove-Angelo to confirm.

Journey shaping

Action maps
Chat offers
Chat windows
Chat surveys
Content offers
Webhooks
Outcomes
Personas
Segment visitors with UTM parameters

Analytics

Action map performance
Visitor activity

Compliance

GDPR
SOC 2