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PureEngage Cloud APIs

Information.png Note: Not all changes listed below may pertain to your deployment.

October 21, 2018 (8.5.111.21)

What's New

Workspace API

  • Workspace API (also referred to as Agent API) is available for creating custom agent desktop applications

Statistics API

  • Statistics API is now available for building custom integrations which require statistics

Provisioning API

  • Provisioning API is now available for building provisioning integrations

Authentication API

  • Authentication API is now available, and required for use with all other PureEngage Cloud APIs.

Service Client API for Agent Desktop

  • <Text of new capability

Known Issues

  • Only the Inbound Voice channel is supported.
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