PureEngage Cloud APIs

Note: Not all changes listed below may pertain to your deployment.

• October 21, 2018 (8.5.111.21)
• Known Issues

October 21, 2018 (8.5.111.21)

What's New

Workspace API

• The Workspace API (also referred to as Agent API) supports development of custom agent applications that integrate with Genesys. These applications can include features such as:
  • Manage agent state
  • Perform basic call control
  • Perform conferences and transfers
  • Enable supervisor monitoring
  • Create, read, update, and delete user data
  • Enable call recording

Statistics API

• The Statistics API supports access to contact center statistics. The API supports two models of access:
  • Subscribe/Notify model - Create a subscription and receive notifications
  • One-time retrieval - Retrieve the current values of statistics

Provisioning API

• The Provisioning API supports creating users, modifying configuration data, and retrieving configuration data. Specific supported actions include:
  • Create, read, update, and delete users
  • Get skills for a user
  • Import and export users
  • Get DNs or agent groups
  • Create, read, update, and delete application options

Authentication API

• The Authentication API provides authentication and authorization for client endpoints using OAuth 2:
  • Authenticate Users, generate access tokens from grants, validate access tokens for resource services
  • The Authentication API is required as a prerequisite for accessing other APIs

Service Client API for Agent Desktop

• Text of new capability.

Known Issues

• Only the Inbound Voice channel is supported.