Configuration

Description

StatsService share the configuration namespace '_genesys.widgets.stats'. StatsService has connection settings to fetch EWT details from each channel.

Example

window._genesys.widgets.stats = {

	ajaxTimeout: 3000,

	ewt: {

		dataURL: 'http://10.0.0.121:7777/genesys/1/service/ewt-for-vq',
		apikey: 'n3eNkgLLgLKXREBMYjGm6lygOHHOK8VA'
	}
};

Options

Name	Type	Description	Accepted Values	Default	Required
ajaxTimeout	number	Number of milliseconds to wait before AJAX timeout	n/a	3000	n/a
ewt.apikey	string	Apigee Proxy secure token	n/a	n/a	Yes, if using Apigee Proxy
ewt.dataURL	URL String	URL of GMS/GES server	n/a	n/a	Always
ewt.apiVersion	string	Version of EWT for GMS/GES server. Note: This value determines the version of EWT API in GMS/GES. That is: 'v1' - GMS EWT v1 'v2' - GMS EWT v2 'v3' - GES EWT v3 Only GET request type with virtual queue name as query params are supported.	'v1', 'v2', 'v3'	'v1'	Yes, if using GMS EWT v2 or GES EWT v3 dataURL
ewt.mode	string	EWT mode parameter for GMS/GES. This value will vary based on the above apiVersion.	'urs','urs2' or 'stat' for 'v1' 'ewt1,'ewt2' or 'ewt3' for 'v2' 'mode1','mode2' or 'mode3' for 'v3'	Will vary based on the above apiVersion as shown below. 'urs2' for 'v1' 'ewt2' for 'v2' 'mode2' for 'v3'	n/a