Contents
Create a Campaign Group
This article describes how to set up a campaign group. For general information about campaign templates and how they fit into the overall campaign structure, refer to the Campaign Structure and Terminology page.
To get started, go to the Campaigns page and click New -> Campaign Group.
On the New Campaign Group page, specify the following:
- The campaign template for the campaign group
- Contact lists to be used for the campaign group
- Agent Group - Agent groups are set up in either Genesys Administrator EXtension (GAX) or in Agent Setup.
- Destination DN - DNs are communication devices, uniquely identified by their directory numbers (DNs), where customer voice interactions reside and are handled. Select the Destination DN for this campaign group.
- Caller ID Number - Specify the Caller ID number you want to use for the campaign group. You can set the global Caller ID number on the Settings page.
Now, define the rules and options on each of the following tabs (Note: Clicking these links will direct you to a separate page in this manual):
Start a Campaign Group in a Paused State
If, after creating the campaign group, you don't want to begin dialing immediately, you can put the campaign group in a paused state and then manually start the campaign group at a later time.
To do this, check Start Paused from the New Campaign Group page.
Automatically Complete a Campaign Group Upon Record Depletion
In the event all contact list records have been attempted and retry parameters depleted, CX Contact will automatically stop the campaign group and send a toast notification to all affected agents to advise that the campaign has been unloaded.
To enable this, check Complete if no more records on the New Campaign Group page.
When you're finished, select Create or Create and Run.